At avorarecovery.com, we want you to feel confident in every purchase. If something isn’t right, we’re here to help, fairly, transparently, and always in line with European consumer protection law.
This policy explains how you can return an item and under what conditions a refund may be issued.

If you live in the European Union or anywhere in Europe, you have the right to return your product within 14 calendar days of receiving it, no explanation needed.

To qualify:

• You must contact us within 14 days of delivery

• The item must be unused, in original condition, and include all packaging and accessories in mint condition

• Return shipping costs are your responsibility unless the item is defective or incorrect

For customers outside Europe, returns are handled case by case, depending on location, product condition, and local laws. Please email us to request a return and we will do our best to accommodate you.

To begin a return, please contact us at support@avorarecovery.com and include:

• Your order number

• Reason for return

• Photos (if applicable)

We will reply with full return instructions. Please do not send back any items without our confirmation, as this may delay or void your return eligibility.

We take pride in delivering a premium experience, and we kindly expect the same respect in return.

🔒 To be eligible for a refund, all returned items must be in original, unused condition, complete, with all accessories, and in their original, undamaged packaging.

This means:

• No signs of wear, use, or handling

• All included parts must be present (chargers, manuals, accessories)

• Packaging must be intact, not torn, taped over, stained, or damaged

⚠️ If these conditions are not met, including damage to the original packaging, we reserve the right to refuse the return.

Once we receive and inspect your return:

• You’ll receive an email confirming whether your return is approved or declined

• Approved returns will be refunded to your original payment method

• Refunds are typically processed within 14 business days of receipt

We aim to be fair, while protecting our ability to offer new, sealed products to all customers.

If your order arrives:

• Damaged in transit

• Faulty or defective

• Incomplete or incorrect

Please contact us immediately with clear photos. We will offer a replacement or a full refund, including shipping where applicable.

We cannot offer refunds for:

• ​Items that have been used or show visible signs of wear

• Items returned without original packaging or accessories

• Free gifts, promotional items, or gift cards

• Shipping costs for non-EU orders (unless the item is faulty)

If your product fails during normal use within our 2-year warranty and cannot be repaired or replaced, we may issue a refund. Each warranty case is reviewed individually. Please contact us to begin the process.

We’re here to make the process as smooth and fair as possible.


If you're unsure whether your item qualifies for return or refund, just reach out, our team is ready to assist.
📧 support@avorarecovery.com


🌐 www.avorarecovery.com/support